Google-verified54 Google reviews20 years of experience
Core details are sourced from this business's Google Business Profile (checked 2026-09-25). Website-sourced details were fetched 2026-08-25.
Jaime's team delivers consistently strong roofing and exterior work across flat roofs, sloped replacements, aluminum siding, and ice dam repairs. Reviewers repeatedly cite clear communication, fast response, professional crews, and thorough clean-up.
One reviewer had an unfinished job due to poor communication, but 52 of 54 reviews give five stars. Their 10-year workmanship warranty and same-day turnarounds on repairs set them apart. Multiple clients rehired them for follow-up projects.
All 15 reviews are five-star. Customers consistently report the team diagnosing hidden problems (rotted decking, flashing issues) rather than quick patches, completing work even in harsh winter conditions, and honouring warranty calls. Oleg, Dennis, and their crew have built trust across flat roof teardowns, leaks, and complex row-house jobs over five years.
Most reviewers praise Blackstar's professionalism, clean work, and reliable gutter systems with guards that eliminate yearly maintenance. However, recent complaints reveal serious flaws: one customer's gutters were installed backwards (sloping away from downspouts), causing standing water and dirt buildup, and the company ignored repeated requests for fixes since August. Pat and the crew earn consistent praise for responsiveness, on-time service, and attention during siding and soffit work. The gutter guards genuinely perform as promised when installed correctly. A separate complaint flags an undisclosed $3000 minimum job threshold. The installation error and non-responsiveness expose a gap between brand promise and execution on critical details.
Tip Top Trough's crew arrives on schedule, works steadily through complex jobs, and leaves properties clean. Raymond, Ever, Pablo, Mario, and others handle gutter cleaning, repairs, and replacements with care; the office team follows up with updates and responds quickly to calls, often proposing honest solutions rather than pushing unnecessary work.
Last updated 2026-09-25