New Steel Roofers

Updated 2026-09-25 · 19,386 reviewed · 1,323 listed · Scored from 43 Google reviews · How we rank ›

3.6(43) 54 low data composite score See reviews on Google ✓ Google-verified

Roof RepairResidential RoofingRoof Inspection & MaintenanceRoofing ContractorMetal RoofingSkylight ContractorSheet Metal ContractorInsulation ContractorSiding ContractorRoof Replacement & InstallationGutter ServiceWaterproofing Service

Google-verified43 Google reviews

Location: Grayside, Hamilton
Services: Roof Repair, Residential Roofing, Roof Inspection & Maintenance
Reviews: 43
Ranking: #871 in Roof Repair

Core details are sourced from this business's Google Business Profile (checked 2026-09-25).

What do recent reviews say?

Installation work arrives fast and finishes the job itself, but stops answering once payment clears. Repeated customers report leaks not fixed, venting omitted, and warranty promises ignored for months or years. Staff are friendly during sales; communication collapses after signing. Not recommended by those who needed follow-up work.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

Fast installation when engaged
Quality metal roofing products
Knowledgeable sales staff

Watch-outs

Unresponsive after payment; ignores calls and emails
Warranty not honoured; leaks and poor workmanship not addressed
Installation defects: missing vents, exposed fasteners, thermal noise, improper torquing
Poor site cleanliness and careless crew behaviour

skilled-workmanshippoor-communicationshoddy-workmanshipleak-not-fixedwarranty-honoured

Think twice if: Avoid if you need warranty service or leak repairs; company becomes unreachable after payment and has not honoured claims.

What are they good at?

Fast scheduling and installation turnaround
Uses quality metal roofing products with hidden fasteners
Knowledgeable sales consultants on product options

Worth knowing

Installation crew omitted attic venting on multiple roofs, leading to mould damage and buyer remediation costs
Fasteners overtorqued, squeezing out rubber washers and shortening lifespan
Staff named in positive reviews: Chris (salesperson), Max (installer coordinator), Bruce
Warranty claims ignored for months to years; complaints filed with Consumer Protection Agency and Better Business Bureau
Careless site conduct: dropped tools on property, ladder damage to landscaping, metal shavings in pools, dead patches on lawns

What reviews say by service

Metal Roofing: Products praised but installation often defective; venting omitted, fasteners improperly torqued, leaks develop.
Roof Inspection & Maintenance: Warranty-backed maintenance calls go unanswered; company unresponsive to leak reports.
Roof Repair: Post-installation leaks not addressed despite warranty; customers forced to hire competitors.

How it compares

Rated 3.6 against a 4.63 average across the 997 roof repair businesses listed here.
Has more Google reviews than 79% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 31

Review volume 71

Review recency 74

Review sentiment 42

Profile completeness 75

Verification 0

Rating breakdown

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