Google-verified110 Google reviews25+ years
Core details are sourced from this business's Google Business Profile (checked 2026-09-25). Website-sourced details were fetched 2026-09-25.
Crews arrive fast and work well, leaving jobs clean and roof repairs done right. The office side struggles: long waits for rebates, unresponsive staff, deposit refunds delayed after cancellations, and warranty claims ignored. Tradespeople are reliable; management and paperwork handling are the weak point.
Recent shift: Sentiment has deteriorated over the past year. Earlier reviews (2-3 years ago) were consistently five-star, focusing on crew professionalism and job quality. Recent reviews (past 6-12 months) show major office failures: rebate delays, communication breakdowns, deposit disputes, and warranty denial on siding/windows. One very recent one-star review (a week ago) escalated to a court threat over window defects and ignored warranty claims.
One reviewer praised the owners' willingness to help a stranger with a dead car battery, using it as evidence of their care and character. The single review does not detail specific roofing work.
All 19 reviews award five stars. Customers praise Fred and his crew for responding quickly, even rearranging schedules for emergencies, and completing jobs in one or two days with meticulous cleanup. They charge fairly, explain the work clearly, and show photos of progress. One review notes a "lifelong warranty" was discussed.
Most jobs are completed with professionalism and integrity. Terry and the crew deliver solid repairs and replacements at fair prices, often diagnosing root causes other roofers miss. A small group reports scheduling chaos, dropped follow-ups, and multiple unanswered calls before work gets done.
Last updated 2026-09-25