George Kent Home Improvements
Most jobs are completed professionally and on time, with crews praised for courtesy, attention to detail, and leaving sites spotless. Several insulation and roofing projects wrapped in a single day with staff like Chris, Steven, and Mario earning repeat mentions for expertise. However, service consistency breaks down: some customers waited months for window installation, follow-up calls go unanswered, insurance promises aren't honoured, and critical paperwork for rebate programs isn't provided without repeated requests. The business holds GAF Master Elite certification and operates across Ajax to Burlington. Pricing tends to undercut competitors for comparable work. Gaps emerge in communication (ignoring contact preferences, misunderstanding requests) and contract execution (delays against stated 3-5 week timelines, unresolved damage claims, missing invoices with HST and dates needed for loan programs).
